Shipping policy

Shipping Policy

At Pawnelo, we want your order to reach you as quickly and smoothly as possible. Please review the details below to understand how we handle processing, shipping, and delivery.

Order Processing Time

All orders are processed within 2–5 business days (excluding weekends and holidays) after you receive your order confirmation email. You will receive another notification when your order has shipped.

If we are experiencing a high volume of orders, processing may be delayed by a few days. If there is a significant delay, we will notify you by email or phone.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

 

Delivery delays can occasionally occur. Estimated delivery times are not guaranteed and may vary due to carrier delays, weather, or other circumstances beyond our control.

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email once your order has shipped, containing your tracking number. The tracking number will be active within 24 hours.

Where We Ship

We currently ship to addresses within the United States, including Alaska, Hawaii, and U.S. territories.

We do not currently offer international shipping outside the U.S.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Lost or Stolen Packages

Pawnelo is not liable for packages confirmed as delivered to the address provided at checkout by the shipping carrier. If your tracking shows delivery but you have not received your package, please contact the carrier first, and then reach out to us at info@pawnelo.com and we will do our best to help.

Incorrect Shipping Addresses

Please double-check your shipping address at checkout. Pawnelo is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us as soon as possible at info@pawnelo.com — we can make changes only before the order has shipped.

Questions

If you have any questions about your shipment, contact us at info@pawnelo.com.